Frequently Asked Questionss

Have questions about TurboTenant? Here are answers to some common questions we hear. If you still don’t find what you are looking for, click the circle in the bottom right hand corner of the screen and someone on our Colorado-based support team will get back to you as soon as we can.

General

What is TurboTenant?

TurboTenant is software for independent landlords looking to market their rental properties, receive online rental applications, screen tenants, collect rent online, and more. It gives independent landlords the same tools as the big property management companies.

Is TurboTenant a property listing website? Can I search all available rentals on TurboTenant?

No, we do not provide a general property or listing search on our website. If you are looking for a place to rent, all of our available properties for rent can be found on various third party listing sites such as Rent.com or Apartments.com.  If you are interested in a specific TurboTenant property and a Landlord has directed you to us, you can go here to search for the TurboTenant listing page to apply.

Why should I use TurboTenant?

Well, that’s easy! TurboTenant helps you with the entire rental process, starting at when you have a vacancy. We give you tools to market your rental property, allow you to receive online rental applications, easily screen tenants and get their credit report and criminal background (backed by TransUnion – a major credit bureau), collect rent online, and more – all at no extra cost to the landlord. No matter how many properties you own or manage, you get amazing enterprise-grade features for a flat fee. Plus, you get a 30-day free trial to make sure it’s the right tool for you.

Can I still use TurboTenant if I only have a couple of units?

Of course! Most of our users have between 1 – 50 units. Whether you manage one property or hundreds, TurboTenant makes the whole rental process super easy. It’s the same price to manage any number of properties through TurboTenant.

How do I signup for TurboTenant?

Go here to create your landlord account and start your free 30-day trial.

Where is TurboTenant based?

The TurboTenant headquarters are in sunny Old Town Fort Collins, Colorado (Fun Fact: We are on the same street Main Street Disneyland was modeled after). We also have some team members who work remotely, most in Colorado.

Pricing

Is there a free trial? Does it cost anything to sign up? Can I cancel before paying?

Yes! There is a free 30-day trial where you can test out TurboTenant yourself. You don’t need to give your credit card to start the trial, and you can cancel at any time. Your TurboTenant account includes rental marketing to dozens of sites, pre-screening questionnaires, online rental applications, tenant screening (which will be paid by the tenant in their application fee), lead management, rent payments, maintenance requests, and so much more! For more details, see our pricing page

Do have I have to pay per property I manage?

Nope! Unlike the other guys out there, TurboTenant is the same flat monthly or annual price no matter how many properties you own or manage.

What are the different options available for the tenant screening reports?

There are two options available, TurboReportwhich is a $35 application fee charged to the renterand includes a credit and criminal background check. The second option is the TurboReport PROwhich is a $45 fee charged to the renterand includes an eviction report in addition to the credit and criminal background check. The most common practice is for the landlord to pass that cost on to the tenant, but landlords can opt to pay this themselves if they wish. 

When does the tenant pay the application fee?

Renters pay when they apply to the property – this allows you to seamlessly get all their information and screening report without having to coordinate payment at a later time. There is no additional fee to get their screening report, and there is no fee to send the invitations or communicate with prospective renters.

Marketing Your Property

How does TurboTenant help me find a tenant?

We send your listing out to dozens of the top rental listing websites so you start getting calls right away. We also create a professional website and flyers for you to show off your rental properties. You and your renters will also love the simplicity of our online application.

How long after I market my property online can I find it on the rental listing sites?

Since we partner with dozens of websites the time in which it shows up varies from a couple hours to a couple days.

What rental listing sites does TurboTenant post my property to?

We post to dozens of places, but we’ve found most of our landlord’s leads come from Facebook Marketplace, Realtor.com, Zumper, RentPath, ApartmentList, Apartments.com, and Home.com.

Rental Applications

What does the rental application look like?

Can I customize the rental application?

TurboTenant allows you to customize your application by adding up to 4 additional questions. You can add your questions in the Settings section of your account and they will appear on the third page of the application in the Additional Questions section.

Rent Payments

Can you restrict partial payments so that only the full amount can be paid at one time?

At this time partial payments are not allowed. At some point, we’ll make it a setting to allow partial payments if you allow them but to initially tenants can only pay the full rent or fee amount.

Can I charge late fees? What about security or pet deposits?

You can charge your tenants for any one-time fee or deposit! However, at this time late fees will not be automatically calculated or charged. 

What info do I need to collect from my tenant?

If your tenant applied online through TurboTenant, you don’t need to collect any additional information from them. As long as the tenants are part of a lease within TurboTenant, they will be notified about any outstanding charges.

What info do I need to collect from my tenant?

We utilize the industry leaders, Stripe and Plaid, to securely transfer money and ensure your account information is encrypted. Your sensitive information is never available to anyone else.