We’ve given some tips how to improve the landlord-tenant relationship. Now, let’s talk about why you should think about your tenant’s happiness.
Understanding the relationship
As a landlord or property manager, the properties that you manage are your business. You’ve invested time and money into the purchase and upkeep of your units and you plan on making a profit of off them.
If the property is the business, then the tenants are your customers. To make a profit, you want loyal renters who will occupy the property for a longer lease period. Keeping tenants happy will help you keep tenants longer and reduce the dreaded tenant turnover.
How to have happy tenants
So, how do you go about making tenants happy? You may not be able to buy happiness, but a little investment here and there helps. Keeping up on a tenant’s requests is one way to meet their expectations, but surprising them will delight them. Here are a few ways to exceed your tenant’s expectations:
- Use online rental applications and give them the option to pay rent online to make things more convenient.
- When they move in, give them a welcome package and open up the lines of communication by letting them know how best to reach you.
- Do your tenants care about the environment? Consider going green with your rental.
- Use energy-efficient appliances as often as possible to keep their utility costs low.
- Invest in your renters and you won’t have to search for new ones as often, which will save you money in the long run.
What things do you do that makes your tenants happy?