Hi Jesse, I’m sorry to hear about the issues you’ve been experiencing while trying to connect your bank to our platform. I’d like to share some additional context about what’s happening behind the scenes to help clarify the situation.
Stripe is required by law to complete what’s called a KYC (Know Your Customer) survey for every business that signs up with us, regardless of how many transactions they’ve processed. This involves completing in-depth reviews throughout the lifetime of every single account, including what they’re selling, how they intend to sell it, their own description of their products and services, their website, and a myriad of other details. When this happens, you may need to re-add your banking information and provide additional documentation.
If your tenants are having issues connecting their account via Plaid, there could be a number of reasons including, a service outage, or an issue with their financial provider.
If you or your tenants continue to have any issues, don’t hesitate to reach out to our support team ([email protected]) to troubleshoot any issues. We’re here to help!
Hi Raveendra, welcome to real estate investing, and congrats on your first deal—that’s an exciting step! The St. Louis market is a great choice.
Are you focusing on long-term rentals or exploring short-term options too? If you ever have questions about tenant screening, lease management, or rent collection, feel free to reach out. Looking forward to hearing more about your journey! 🚀
Thank you for your feedback!
While Face ID is not currently available in our app, it is on our list for future updates!
Regarding the login issue, our app relies on iOS’s native password autofill feature, which should make logging in quick and easy. However, if you continue to have trouble logging in, please don’t hesitate to reach out!
Hi Joyce! Congratulations on your first house and diving into the world of real estate investing! Renting by the room is a great way to maximize cash flow, especially if you self-manage. Where in Virginia are you located? I grew up in the DMV area!
Excited to follow your journey. Welcome to the community!
Hey Daniel!
This a great question. With a standard TurboTenant account, ACH payments take 5-7 business days to process. This includes 3-5 business days for the renter’s payment to clear and an additional 2 business days for funds to reach your account. If you have the Premium Plan, ACH payments are processed faster, typically within 2-4 business days.
If you’d like more information on this topic, here is a link to our help center article: https://support.turbotenant.com/en/articles/4522996-how-long-do-rent-payments-take-to-process
Hope this helps!
Hi Dave!
Thanks for sharing all of that! Sounds like you’ve built a solid portfolio and have a great system in place. I also love Montana and have visited many times. I’m curious, when you were filling those recent vacancies, did you notice any specific changes in the type of applicants compared to previous years? Were they mostly local renters, or are you still seeing people relocating to the area?
Welcome Melinda! Happy to have you here 🙂
Hey Krista! I use Steadily for my landlord insurance and they’ve been great so far. Would highly recommend.
But it’s not just about the interest rates; the real estate market can still be tricky with inventory and local trends playing a big part…
Hi Krista. Wow, that is frustrating and I’m curious if you are liable for the cost of the hotel? Does anyone else know?
Hello! I’m Lexi, the Social Media Strategist here at TurboTenant. If you’ve ever reached out or interacted with us on any of our social media channels, that’s me behind the scenes. I love working with our incredible community of landlords and property managers, and I’m always eager to learn from others in the rental industry. Excited to get to know more of you and exchange tips and insights! Feel free to reach out and say hi!
Hi Jesse! Thanks for providing more context. The most effective way to troubleshoot this issue is for your tenant to provide specific details about the error they’re encountering, including screenshots if possible. While we don’t currently offer phone support for renters due to being a small, Colorado-based team, our renter support team is highly responsive via email and works diligently to resolve issues like these.
If you’re open to it, I’d be happy to have our team proactively reach out to your tenant to guide them through the process. We can also reset their payment method entirely to help establish a fresh connection. Please let me know if you’d like us to move forward with this approach.
We truly appreciate your patience and understanding as we work to address this!
