Looking to Request a Refund?

Please note that all fees paid via TurboTenant are non-refundable.

This is because we pay 3rd party companies for things like credit card processing fees, transaction fees, screening fees, and hosting & infrastructure costs. Because these costs are non-refundable to us, our ability to refund is limited. You can read more in our Terms of Use.

TurboTenant may, at its sole discretion, issue a full or partial refund on a case-by-case basis.

For questions related to the accuracy of a screening report, please contact TransUnion directly.

Please fill out the below refund request form. You can expect to receive an emailed response within 10 business days.