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Need some help with something?
At TurboTenant, we strive to provide the kind of exceptional service that we would want to experience ourselves. Our Colorado-based support team is here to help!
Customer Support
Contact our Colorado-based team by using the button below or emailing us at [email protected].
Help Center
Visit our extensive Help Center for tips, advice, and useful articles to make using TurboTenant even easier.
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We’d love to setup a time to chat! Email us at [email protected] and we’ll get back to you soon.
Most Commonly Asked Questions:
For Landlords
Yes! TurboTenant’s main suite of features, including rental advertising on dozens of sites, pre-screening questionnaires, online rental applications, tenant screening (which will be paid by the tenant in their application fee), rent payments, and lead management (easily track and manage the renters who are interested in your property), is completely free for landlords. Additional features like state-specific leases and document e-signing are optional and may incur a fee. You can read more about the application fee and what the tenant screening reports include here.
The standard timeline to receive a rent payment deposit is 5-7 business days. We realize this timeline isn’t always ideal for landlords, so we do offer a paid upgrade. With TurboPay, TurboTenant will deposit the funds to your account within 3 business days. You can read more about how TurboPay works here.
Within your landlord account, go to the properties tab, click on your property, then click “marketing” and “stop marketing online.” You can also find step-by-step instructions here.
When you market your listing online, your property is immediately live on TurboTenant, while other listing websites will be updated within 48 hours. There is a delay between the time you turn on the marketing online feature to the time that your listing appears because each listing website has its own schedule for updating listings.
Within your landlord account, go to the relevant tab (leads, applicants, or tenants). Next, click the word “leads/applicants/tenants” at the top of the page or the downward-facing arrow next to the word, then click “see archived leads/applicants/tenants.”
For Renters
TurboTenant is the website the landlord is using to manage their properties. We do not own or manage anything ourselves, and we do not make any decisions in the application approval process. You would need to speak with the landlord directly about the property or the status of your application. You can find the landlord’s contact information on the right-hand side of a property’s listing page or within your renter account on the right-hand side of the page.
We do not provide a general property search on our site. If you are interested in a specific TurboTenant property, you can use our search tool with the full address or property ID. If you are looking for a place to rent, all of our available listings can be found on third-party listing sites such as Realtor.com, Rent.com, or ApartmentList.com.
Click this link to log in to your renter account. If you haven’t logged into your account before, click “Didn’t set your password yet?” and follow the steps to set a password for your account.
Within your renter account, go to your account settings, change the information in the phone number and/or email address field, then make sure you save your changes! If you update your email address, you will need to confirm the change from the new email.
Log into your renter account here, then click “View my application” in the middle of the page. To edit any information, click the edit icon next to the relevant section. Make sure you save your changes!