Contact TurboTenant: Rental Management Solutions
Need some help with something?
At TurboTenant, we strive to provide the kind of exceptional service that we would want to experience ourselves. Our Colorado-based support team is here to help!
Customer Support
Contact our Colorado-based team by using the button below or emailing us at [email protected].
Help Center
Visit our extensive Help Center for tips, advice, and useful articles to make using TurboTenant even easier.
Still Need Help? Call Us!
For existing Premium users, sign in and schedule a support call to get in touch with our Colorado-based team directly.
Why Premium?
You get everything you need to do it yourself.
If you’re tired of property management companies taking 10% of your profits, or you want to be well-equipped for your first property, our Premium plan can save you time, effort, and money.
VIP Support
Faster Chat Responses
Skip the line and get answers sooner with prioritized chat
Phone Support
Call our Colorado-based team for assistance. Available 8 am - 4 pm MT, Monday - Friday.
Partners, Affiliates, & Media
Interested in a partnership?
We’d love to set up a time to talk about mutually-beneficial partnerships! Email us at [email protected] and we’ll get back to you soon.
Become an affiliate
Industry professionals can generate revenue by referring landlords to TurboTenant.
With the press?
Are you a journalist, PR person, or writer looking to feature TurboTenant? Reach out to [email protected] and we’ll set up a time to talk.
Most Commonly Asked Questions:
For Landlords
Is TurboTenant really free for landlords?
Yes! TurboTenant’s main suite of features, including rental advertising on dozens of sites, pre-screening questionnaires, online rental applications, tenant screening (paid for by the tenant), rent payments, and lead management, is completely free for landlords.
Additional features like state-specific leases and document e-signing are optional and may incur a fee. Learn more about the application fee and what the tenant screening reports on our pricing page.
What is the timeline to receive a payment deposit?
The standard timeline to receive a rent payment deposit is 5-7 business days. We realize this timeline isn’t always ideal for landlords, so we do offer a paid upgrade. With our Premium Plan, TurboTenant will deposit the funds to your account within 3 business days. You can read more about how our Premium plan works.
How do I turn off marketing for my property?
Within your landlord account, go to the properties tab, click on your property, then click “Marketing” and “Stop Marketing Online.” Watch step-by-step instructions and our walkthrough video for more detailed instructions.
How long does it take my listing to go live on third-party sites?
When you market your listing online, your property is immediately live on TurboTenant, while other listing websites will be updated within 48 hours.
There is a delay between the time you turn on the marketing online feature and the time that your listing appears because each listing website has its own schedule for updating listings.
How do I find archived leads/applicants/tenants?
Within your landlord account, go to the relevant tab (leads, applicants, or tenants). Next, click the word “leads/applicants/tenants” at the top of the page or the downward-facing arrow next to the word, then click “see archived leads/applicants/tenants.”
For Renters
Who do I talk to about my application?
TurboTenant is the website the landlord uses to manage their properties. We do not own or manage any properties ourselves, and we do not make any decisions in the application approval process. You need to speak with the landlord directly about the property or the status of your application. You can find the landlord’s contact information on the right-hand side of a property’s listing page or within your renter account on the right-hand side of the page.
How do I search for available properties?
We do not provide a general property search on our site. If you are interested in a specific TurboTenant property, you can use our search tool with the full address or property ID. If you are looking for a place to rent, all of our available listings can be found on third-party listing sites such as Apartments.com, Realtor.com, Rent.com, or ApartmentList.com.
How do I log into my account?
Click this link to log in to your renter account. If you haven’t logged into your account before, click “Didn’t set your password yet?” and follow the steps to set a password for your account.
How can I edit my contact information?
Within your renter account, go to your account settings, change the information in the phone number and/or email address field, then make sure you save your changes! If you update your email address, you will need to confirm the change from the new email.
How can I view and edit my application after it has been submitted?
Log into your renter account, then click “View my application” in the middle of the page. To edit any information, click the edit icon next to the relevant section. Make sure you save your changes!
