Hemlane Review:
A Detailed Guide for Landlords

When exploring Hemlane reviews across the internet, it’s clear that this property management software offers a high level of customer service and many useful features. But will it fit your needs as a busy property manager?

In this guide, we’ll dive deep into the features Hemlane offers, how these tools can help landlords and tenants experience the smoothest possible renting situation, and how it stacks up when put to the test.

Read on for a detailed Hemlane review.

Key Insights

• Hemlane is a property management platform that offers landlords tenant, lease, and maintenance tracking as well as online rent collection.
• While Hemlane offers a free plan, most of Hemlane’s more impressive features are locked behind a steep model that could be expensive for landlords with many properties.
• Hemlane reviews praise some aspects of the platform; however, many note that some of the paid features aren’t as robust as they’d like and don’t meet their needs.

Understanding Hemlane

Hemlane was founded by Dana Dunford and Frank Liu; they sought to build a property management solution to help both tenants and landlords in their rental journeys. Their goal was to demystify as much of the rental experience as they could, building a full suite of software to assist every step of the way.

The platform offers many features that landlords have come to expect from a property management platform, including tenant screening, tenant and lease tracking, financial management and reporting, maintenance & repair tracking, and online rent collection.

However, unlike many other offerings in the space, Hemlane can connect property owners with local real estate agents to schedule showings, assist with tenant placements, and provide on-the-ground support for inspections and other maintenance needs.

User Interface and Experience

Hemlane’s user interface is fairly simple and easy to use. Once logged in, the dashboard provides an overview of the number of applicants (both approved and in progress) and a general financial overview. It does not appear that these widgets are interchangeable or customizable.

The left navigation menu provides quick access to included features, such as a financial section, a tenant list, and maintenance. There is also a “Tasks” tab that provides helpful reminders for the next steps at each stage of the tenant journey. However, it does not appear that the landlord can add customized tasks for future reference.

Key Hemlane Features

When evaluating property management software, it’s important to fully review the feature set and the cost to access those features. In this section, we’ll review some of the most sought-after tools landlords look for to determine whether Hemlane offers feature parity.

Feature 1: Tenant and Lease Tracking

Tenant tracking on the platform is available at all tiers and provides the information you’d expect, including rent and lease status, security deposit details, and late fee and total amount information.

However, the more comprehensive lease-tracking feature, which lets landlords view all leases in one place, is reserved for the higher tiers. Additionally, state-specific lease templates are available only to users paying for the two most expensive tiers.

Feature 2: Financial Management and Reporting

The financial management and reporting system within Hemlane at all price tiers is relatively straightforward. Landlords can view the status of rent payments, collect rent (unavailable in the free tier), and connect a bank account to transfer funds.

However, compared to many other property management solutions, Hemlane doesn’t offer a full suite of financial tools and reporting to help landlords track and comprehensively manage their investments.

Feature 3: Maintenance and Repair Management

Hemlane features a maintenance and repair management system in its paid tiers.

The Essential tier includes end-to-end repair coordination, including 24/7 support. Plus, it offers:

• Automatic diagnosis and troubleshooting for any repairs that come up
• Work order management with your team of service pros
• Invoicing payment for any repairs needed with no markups

Upgrading to the Essential tier, landlords get everything in Essential, plus:

• Access to Hemlane’s vetted network of pros
• The ability to set price thresholds and require approvals

Depending on your needs or wants regarding repairs and maintenance, Hemlane may have a solution for you.

Pricing

Hemlane offers multiple pricing packages, including a free option and a 14-day trial for their three paid tiers.

The free option, called Starter, syndicates listings to 11 listing sites (including Zillow, Trulia, Hotpads, and Zumper), provides application and tenant screening (with the screening report cost paid by the applicant), and basic rental property accounting.

Moving up in price, we’ll provide a breakdown of Hemlane’s paid offerings.

Basic  — $30/month ($2 per unit + $28 base fee)

• Lease tracking and management
• Document storage and e-signatures
• Rent collection, late fees, financial tracking, $0 ACH fees
• Private messaging with tenants
• Insurance perks and tenant credit bureau reporting

Essential  — $48/month ($20 per unit + $28 base fee)

Includes everything in the Basic plan, plus:

• End-to-end repair coordination with 24/7 emergency support
• Automatic repair diagnosis and troubleshooting
• Work order management with service professionals
• Repair invoicing and payments with no markups
• State-specific leases, amendments, and notices

Complete  — $86/month ($58 per unit + $28 base fee)

Includes everything in the Basic and Essential plans, plus:

• Direct tenant communication handled by a dedicated property management assistant
• Instant access to a vetted network of repair professionals
• Customizable repair price thresholds and approval workflows
• Priority VIP customer support
• Exclusive access to trusted local networks for leasing and unit turnovers

Add-On Services
Tenant Placement:

• Starting at $695 (includes lockbox fee)
• Full tenant search, screening, showings, and placement
• Higher-tier option includes inspection, minor repairs, deep cleaning, and some painting

Eviction Shield:

• $475 one-time fee per case for pre-eviction support
• Mediation with tenants or connection to legal eviction services
• Optional “Rent Defense” add-on: $4.95 per unit
• Ongoing mediation and tenant payment plan assistance

Inspections:

• Professional third-party inspections
• Starting at $300 to prepare and protect your property

This pricing model places Hemlane among the most expensive property management software, but if maintenance is your primary concern, it can provide the support you need.

User Reviews

Many Hemlane reviews across multiple review sites skew favorably. However, some users are critical of the pricing structure, as it is not cost-effective for landlords managing multiple properties. Additionally, Hemlane is accessible via mobile browsers and has a mobile app available on Google Play and the App Store, meeting the feature expectations set by other top-tier property management software providers.

Hemlane customer service tends to be one area many people praise; however, one Reddit review praised their professional service but was critical of their maintenance system and partnerships, and noted that many features, even in the top pricing tier, fail to live up to expectations.

Hemlane vs. TurboTenant

The biggest thing that stands out in many Hemlane reviews is the service’s overall cost compared to the features you receive in return. Even at the Basic level, the cost can balloon quickly for landlords with multiple properties.

To access the full set of features, you’ll need to pay nearly $70 per unit you manage. To lock in rent collection features, you’ll need to upgrade to their Basic tier, which costs $2 per unit plus a $28 base fee.

On the other hand, TurboTenant offers many of the features that Hemlane does, but for free or at a fraction of Hemlane’s cost.

For instance, TurboTenant’s free tier covers unlimited units, online rent payments, maintenance tracking, and property listings on dozens of popular rental listing sites.

Upgrading to the Premium tier costs less per year than managing two units with Hemlane Complete per month. The upgraded tier adds state-specific lease agreements, income verification, e-signatures, and lower screening fees. TurboTenant also has a mobile app for landlords and tenants to make tracking properties and communicating with tenants simple.

Why Choose TurboTenant

Between Hemlane’s property management reviews and its pricing structure, many landlords may find themselves seeking a more cost-effective solution.

TurboTenant has become a trusted choice for over 900,000 landlords across the country, who have come to love and appreciate the platform for its ease of use, full feature set, and fast, efficient customer support. The platform features online rent payments, legally reviewed rental lease agreements for all 50 states, and unlimited connected bank accounts to help keep everything organized.

It’s easy to see why so many landlords and tenants love TurboTenant, so sign up for a free account today!

Disclaimer: This blog is for informational purposes only and is published by TurboTenant. It is not legal, financial, or tax advice. Laws and regulations for landlords vary by state and locality and may change over time. Always consult a qualified attorney, accountant, or local housing authority before making decisions related to your rental property. The publisher and authors assume no responsibility for actions taken based on the information provided.